Mediacom says software bug caused widespread internet outage

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DES MOINES, Iowa — A massive range of Iowans could not get on the internet Tuesday afternoon because of to a widespread World wide web outage. Mediacom, the web provider whose service went down, now believes it is familiar with the trigger of the outage.

In a statement, a Mediacom spokesperson mentioned the outage was induced by a software package bug to a huge router operated by a third-party, which remaining the scenario “beyond Mediacom’s handle.” The problem left 40 p.c of its Iowa support area with out net at about 3 p.m. on Tuesday.

The business stated it has installed application updates and rebooted its procedure because the outage.

A complete statement from firm spokesperson Phyllis Peters is available underneath:

All of us at Mediacom regret that our broadband clients in about 40 % of our Iowa services location professional a company disruption on Tuesday afternoon.  The incident transpired at a couple of minutes right before 3 pm CST on Tuesday and lasted for an hour.  For some of the very same consumers, the assistance outage re-transpired involving 6 pm and 7 pm (there was no effect on online video / Television provider).

The outage was brought about by a formerly unknown bug in the program working on a large Cisco aggregation router, something that was beyond Mediacom’s management.  Mediacom and Cisco engineers done quite a few reboots and application updates, and also added replacement tools in purchase to restore services to influenced consumers.  This was not an electronics failure, even though that was a suspected induce at the early outset of the difficulty.  A software package bug adversely impacted the routing of data signals (internet website traffic).

We realize how vitally vital it is to retain connections 24/7, and we apologize for the annoyance and disruption this brought about shoppers.  Our network engineers present 24/7 checking of all factors of our community, and fortuitously, we also have the capacity to instantly add the expertise of technologies builders and partners. The rapid collaboration with our Mediacom team on Tuesday served to lower the time of this interruption.  It is human character to try to remember the “down times” and not think about the 99.99% of the time when there are no community interruptions.  We’re happy of Mediacom’s substantial network trustworthiness scores and the integrity of a network that powers far more Gigabit-speed broadband people in Iowa than any other provider.

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